Damien had a bit of a saga with his luggage the last time he traveled out of the country, it was lost in transit and took several days to get back to him. In the end it was returned by Aer Lingus, even though he hadn’t traveled with them!
Sky Handling Partners were awful to him and I honestly couldn’t believe what he went through trying to get his bags back. Regular readers will know that my luggage has been lost twice already this year (once going to Phoenix and the second coming back from Israel) and both times I was very well treated.
On the first occasion British Airways were able to tell me that my luggage wasn’t on the plane before we even landed in Phoenix and issued me $50 dollars on a disposable Visa card to buy anything I needed. They then ensured my bag was on the next plane out (24hrs later) and delivered it to the hotel.
The second time was less hassle as I was returning home, but even still… I had to wait for ages at Dublin airport to discover my bag hadn’t made it, even still they delivered it to my house two days later (at my request, BarCamp Dublin had me out of the house the day after I came home) so everything was fine.
However, even though Damien did get his bags back, the saga took a whole new turn today, when he started receiving lots of emails from internet dating sites confirming that he had signed up with them. One of the emails contained the IP address that was used to sign-up, and when he did a reverse DNS lookup it was traced back to City Jet Handling (the former name of Sky Handling Partners).
When he called Sky Handling Partners to complain, they weren’t even interested in his complaint. Like lots of bloggers, he lists his email address on his blog, so it was easy for someone to come across. But did the perpetrator really think that he/she wouldn’t be found out? I’ll hazard a guess now that it turns out to be someone who isn’t terribly computer savvy, and I really hope they get canned over this!
Link to Damien’s post and show your support!
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